FAQs

How do I open an account?

To open an account simply click on the Live account tab or the demo account tab on the home page. This will take you through to a new page with a sign up form where you'll need to enter your personal details as well as providing us with proof of ID, you can use Passports, Driving licenses and proof of addresses such as bank statements for this. Once your details have been verified you'll be able to deposit funds and start trading.

Where can I find more information on the First Notice and Last Trading Day for a particular contract?

There is no first notice day applicable in CFDs and Spots, last trading days varies depending upon contracts and months traded.

Existing clients can reach us through our website www.vibhsfinancial.co.uk on our live chat service, on the phone via 0207 709 2038 or sending an email to [email protected]

Guests may reach us through our website www.vibhsfinancial.co.uk on our secure live chat service, on the phone via 0207 709 2038 or sending us an email on [email protected]

What are the operating hours of VIBHS Financial Ltd.?

VIBHS Financial Ltd office operates from 8.00 am to 5.00 pm Monday to Friday. However may be reached 24:5 (Monday to Friday) via email. We have an online live chat which can be found in the bottom right hand side of your browser, available throughout office hours as well as telephone lines which are answered with little to no wait time.

Are my funds safe with VIBHS Financial Ltd.

VIBHS Financial protects the deposits of their retail customers through the segregated accounts. These funds cannot be used for other creditors. In the unlikely event that VIBHS FINANCIAL is unable to satisfy repayment claims, eligible claimants have the right to compensation by the FSCS. The FSCS is the UK's compensation fund of last resort for retail customers of authorised financial services firms. For more information about the FSCS and its protection to investors, please visit http://www.fscs.org.uk/.

What are the main risks involved with trading spot and CFDs?

Transactions in leveraged Forex, commodities and CFDs carry a degree of risk linked to the amount of leverage.

Due to some of them being highly leveraged, a relatively small market movement will have a proportionally larger impact on the funds you have deposited or will have to deposit and your risk of total loss. In addition, certain reducing orders or strategies such as the placing of stop loss orders or stop limit orders may not be effective because market conditions may make it difficult to execute such orders. For e.g. high volatility or low liquidity

Where can I view the swap rates earned or lost for my forex pair?

You can view the swap rates on your daily statement which you can find in your account through the secure login section on the home page.

What effect will ESMA requirements have on my account?

As of August 1st 2018 please see requirements for trading:

Maximum available leverage limits for retail clients ranges between 30:1 and 2:1:

After receiving a margin call, do I still need to top up my funds if market movement goes in my favour?

If you are on a margin call (means the Net Liquidation Value (NLV) has dipped below the maintenance margin), you are on a square off mode. You have 24 hours to remit funds and bring the margin back to the initial margin level. If the market moves in your favour and NLV moves above the maintenance margin, you are out of the square off mode. However, your entire or part position may be squared off if your NLV further dips to 20% of Initial Margin within 24 hours. In that case 24 hours remittance time is not applicable.

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